Politique de remboursement

RETURNS AND EXCHANGES

You have the right to return your ordered objects within 14 days of receiving the objects, given that the objects is unused and in its original condition. In case of exchange or return, you will pay for the return shipping, and Berg Österdahl will not refund any shipment or duty costs or any other fee related to import or return. In case of a quality claim due to a damaged or faulty object, we will replace the object free of charge or refund what you have paid, including the shipping cost. We follow Swedish law in case of returns and disputes.

 

RETURN SHIPPING

If you need to return an object, please contact us at hello@bergosterdahl.se. If possible use the same box your order was received in. Please note that you as a customer are responsible for the goods until they reach us, which is why it is important you keep the tracking number.

PAYMENT REFUND

In case of a return we will refund your payment. Any payment costs related to the purchase will not be refunded. We will refund your payment as soon as we have received the object back and confirmed that it is unused and in its original condition.

 

QUALITY CLAIMS

If you need to make a claim regarding the objects flaws in its quality, please contact us at hello@bergosterdahl.se. We will evaluate the defect and try to help you. Claim rights do not apply to defects caused by wear and tear or incorrect usage. To verify that the object was bought in the online shop of Berg Österdahl we ask you to always present the original web order number in case of a claim. If you contact us by email, please explain the reason for your claim and send along high quality images of the defect plus your web order number. We follow Swedish consumer laws in claim cases.

If we approve your claim, we will:

1. Repair the object if possible.

2. If the product is not repairable, we will send you a return waybill to return the defective object and send you a new product. We will pay for the shipment costs.

3. If the object is not repairable and is discontinued, we will furnish you with a similar object or refund you for the object.

 

TRANSPORT DAMAGES

If a package is damaged at arrival, you should report it immediately at the site to the courier or package hub. If you have opened the package and detect a damage, please contact us at hello@bergosterdahl.se