RETURNS AND EXCHANGES
You have the right to return your ordered objects within 14 days of receiving the objects, assuming that the objects are unused and in its original condition. In case of exchange or return, you will pay for the return shipping, and Berg Österdahl will not refund any shipment or duty costs or any other fee related to import or return. In case of a quality claim due to a damaged or faulty object, we will replace the object free of charge or refund what you have paid, including the shipping cost. We follow Swedish law for returns and disputes.
If you need to return an object, please contact us at email@example.com. If possible, use the same box your order was received in. Please note that you as a customer are responsible for the goods until they reach us, which is why it is important you keep the tracking number.
In case of a return, we will refund your payment. Any payment costs related to the purchase will not be refunded. We will refund your payment as soon as we have received the object back and confirmed that it is unused and in its original condition.
If you need to make a claim regarding the objects’ flaws in quality, please contact us at firstname.lastname@example.org. We will evaluate the defect and try to help you. Claim rights do not apply to defects caused by wear and tear or incorrect usage. To verify that the object was bought in the online shop of Berg Österdahl we ask you to always present the original web order number in case of a claim. If you contact us by email, please explain the reason for your claim and send along high quality images of the defect plus your web order number. We follow Swedish consumer laws in claim cases.
If we approve your claim, we will:
1. Repair the object if possible.
2. If the product is not repairable, we will send you a return Waybill to return the defective object and send you a new product. We will pay for the shipment costs.
3. If the object is not repairable and is discontinued, we will furnish you with a similar object or refund you for the object.
If a package is damaged upon arrival, you should report it immediately at the site of the courier or package hub. If you have opened the package and detect damage, please contact us at email@example.com